Today you have to do more in less time to stay competitive. You need your machine information to make better equipment management decisions. Data from your machines and analysis tools from Thompson Tractor can help you make timely decisions that will help you control costs, improve operations, manage people and reduce risk.
Thompson Tractor has Alabama and Northwest Florida’s ONLY dedicated equipment data management team. They are a group of knowledgeable and trained professionals, dedicated solely to interpreting your data and providing you with effective solutions to increase your productivity and uptime while decreasing your overall costs. With state-of-the-art tools such as Product Link and VisionLink Thomspon Tractor EMSolutions can help you save time and money. We can customize solution or offer the following standard levels to meet your need.
We can help you apply elements to your business, or we can handle all your service and maintenance needs for you through a Customer Support Agreement (CSA). Every piece of Cat equipment is designed and built to provide maximum productivity and operating economy throughout its working life. We can help you maintain that built-in value through a CSA.
Perhaps the most important feature of any CSA is flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. We will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non-Cat equipment.
Customer Support Agreements are not just for large pieces of equipment, and they are not just for new equipment either. The need to get more work done at a lower cost is the same, regardless of age or application.