Customer Support Agreements

Agreements designed to increase productivity and lower costs

Regardless of what equipment you own, their ages or their applications, a Customer Support Agreement (CSA) guarantees timely, expert service to keep you on the job. You have more time to run your business, while we perform important service and maintenance tasks. 

Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Thompson can help you save time, improve availability and have more resources to concentrate on other important aspects of your important business.
 
The key feature is flexibility
Customer Support Agreements are customized to fit your business needs, your equipment and your applications. There are no pre-set requirements or specific services that you must agree to buy. Instead, we will analyze how you work, where you work and the extent of your service capabilities to determine the type of CSA that is right for you. 

 
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Customer Support Agreement Options 


Preventive Maintenance (PM) Agreement

Preventive maintenance is one of the most effective ways to keep operating costs under control. But equipment maintenance is just one of your responsibilities—and if not managed effectively, it can keep you away from other business functions.
We can create an agreement that places responsibility for preventive maintenance with our experienced technicians. In our shop or on your job site, all services are performed to factory specifications. 
  • Highly trained technicians inspect and maintain your equipment.
  • Reports and analysis provide additional indicators that should be addressed to prevent costly repairs.
  • S•O•S Fluid Analysis maximizes equipment life by identifying potential concerns and abnormal wear.
 
Major component service programs
Choose a specific machine system—engine, hydraulics, drive train, transmission or undercarriage, for example—and focus expert attention on the repair and maintenance of these components. Our expertise supplements your current resources and strengthens your overall maintenance and repair program.

 
Equipment inspections programs
Thompson trained technicians provide complete inspection programs using years of experience and the most advanced diagnostic tools. Inspections are performed using Cat Inspect at factory-recommended intervals. Reports are provided letting you know what’s going on with your equipment and help you make more informed equipment management decisions.
 
Total Maintenance and Repair (TM&R) Agreements
Depending on your existing resources, a Total Maintenance and Repair Agreement may be your best option for maximum productivity and cost savings. Thompson can provide all maintenance and repair for a pre-set price or for a specified period of time. Repair management and planned component replacement are important elements of this option. Our TM&R Agreements ensure that you achieve the longest possible equipment life at the lowest possible cost per hour of operation.

 
Condition Monitoring
Condition Monitoring uses equipment and application data (from multiple sources) to help you make informed application, maintenance, component replacement, and planned repair decisions. Condition Monitoring is comprised of the following elements:
  • S•O•S Fluid Analysis
  • Electronic Equipment Data
  • Equipment Inspections (Visual & Technical)
  • Equipment History Data
‚ÄčUtilizing these elements together, you will be able to better manage your equipment fleet over its life, lower your owning and operating costs, and increase your equipment availability, uptime and productivity. 
 
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