Working To Serve You
To better serve ongoing customer needs, Thompson Tractor Co., Inc. is transitioning to a new software platform, Microsoft Dynamics AX 2012. This initiative has been underway for quite some time, as there have been many technological details to address. Yet, the end result will be a remarkable benefit for you, making it easier to work with us across the many facets of our relationship. As with any major initiative, there will always be “hiccups” that arise. We ask for your patience as we work through any issues.
The new system connects sales, rental, parts, service, and finance in a manner that our business has never been able to offer. You will see a different look to our invoices, work orders, parts tickets, quotes, and financial statements. They will be more visually appealing and more intuitive.
Another enhancement includes a new Warehouse Management System for all of our parts departments. This will lead to improved order accuracy, however the processes are a far step from our current business practices. We ask for your patience as the new processes become standard.
In order to successfully migrate to the new platform, we will be shutting down our legacy operating systems at the close of business on Thursday, March 30th. A few key items to keep in mind as we cut-over to our new system:
- We will be open on Friday, March 31st, but we will be operating via manual processes – this will affect our efficiencies. If you anticipate any business needs during this time, please let us know so that we can accommodate you as best we can.
- Parts.Cat.Com and Integrated Procurement users should be aware that online ordering will not be available from Tuesday, March 21st through Tuesday, April 4th.
- Our Birmingham Parts department will be closed on Saturday, April 1st during the system cut-over.
This year marks our 60th year as a Cat® Dealer. This milestone truly represents 60 years of partnering with loyal customers like you. We’re proud to have spent six decades providing solutions for your equipment and service needs that help to foster your continued success.
Today we have 27 locations and are over 1,250 people strong, covering nearly 110,000 square miles. We strive to be where our customers are, and to meet there needs with timely response. Our new system will further enable us to connect our people, machines, and expertise to serve your needs today and well into the future.
Please contact us if you have any questions about this transition or to give us feedback about your experience.