Thompson Lift Truck Company's service capabilities are unmatched in the industry.
We have nearly 160 personnel dedicated to servicing your equipment with in-shop service available at 13 of our locations and field service available territory wide.
Our Service Department Features:
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Boom trucks capable of repairs requiring counterweight, mast or attachment removal.
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All of our service trucks and vans are equipped with air compressors and used fluid disposal equipment. |
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On-staff technical communicator who can help our staff diagnose repairs by consulting directly
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with OEM technical personnel. |
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State-of-the-art Fluid Analysis Lab which analyzes S•O•S (Scheduled Oil Sampling)
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fluids to determine wear rates or discover potential problems so repairs can be made before failure. |
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Custom hydraulic shops for all your hydraulic repairs. We rebuild cylinders, replace rods,
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and build pumps and motors. Every Thompson branch's Parts Department also can build
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the hydraulic hoses you need. |
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We have fabrication and machining capabilities to address special repairs or modifications.
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We have certified welders, and we have the capability to do welding at your location. |
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We have the necessary equipment, insurance and expertise to transport your equipment
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to our shops when necessary for major repairs or modifications. |
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Free Loaner Service Guarantee - We'll repair your lift truck right the first time within the quoted time,
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or you'll receive a free loaner until the repair is complete. |
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We have 24/7/365 service support available. |
Thompson also has industry leading maintenance plans.
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Planned Maintenance (PM) Plans - We'll handle the routine maintenance of your machines so you can focus on operating your business. Our well-equipped PM vans handle regular maintenance on your site at times convenient for you. Consistence planned maintenance saves you from preventable downtime and costly repairs. |
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Total Maintenance and Repair Plans (TM&R) - We'll work with you to develop a plan so that we'll handle all your regular maintenance and repair for your fleet at one monthly charge, making it easier for you to budget and control your fleet operating costs, simplify your accounting, and make long-term budgeting easier. TM&R plans can also help boost your fleet's uptime and productivity, and increase the return on your lift truck investment, including higher trade-in values for your TM&R machines. |
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Thompson's Fleet Management Service can help you audit your material handling operations to reduce any "hidden" costs. By analyzing the individual life cycle of each lift truck in your fleet, we can pinpoint areas of cost saving, and make suggestions on how to improve your bottom line by making changes to application, attachments, operator training, maintenance scheduling, utilization and process improvement. Call us today about a comprehensive fleet audit. |
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Thompson's Customer Support Agreements (CSAs) are an excellent way to customize and schedule a flexible maintenance plan exactly to your needs. |
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A CSA can include:
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PM Plans TM&R Fleet Management Time and Material Work S•O•S Fluid Analysis On-site Service Technicians Parts Consignment Fleet Pricing Cost per Hour Analysis Planned Component Replacement Operator Training 24/7 Service Arrangements Emergency Call Procedures Production Schedule-based Service Plans |
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Whatever your machine service needs, Thompson can provide solutions.