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- Parts availability is a key to uptime, and Thompson Lift Truck Company maintains nearly $2.5 million in inventory at our 20 locations. In fact, 94 percent of the parts you need are available off the shelf and 98 percent are available overnight through our inter-branch and Cat parts depot shuttle system.
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- You should ask your parts counter clerk about our Parts Fast or Parts Free Guarantee. Any part listed in the Catsystem numerical parts record that's ordered before 2:30 CDT is guaranteed for delivery to the nearest Thompson location within 24 hours or it's free.
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- The availability of Crown parts is just as high in Alabama and northwest Florida. Any Crown part not in our inventory can be shipped directly from the Crown factory in New Bremen, Ohio.
Also, any Cat or Crown part order can be tagged "machine down" and given the highest priority, even if it means removing a part from a machine on the assembly line.
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- Additionally, all Cat lift truck parts come with a six-month, unlimited hours warranty. So, when you need replacement parts for your Cat lift truck, don't settle for anything other than genuine Cat lift truck parts.
- We also offer an extensive exchange and factory-remanufactured component inventory - an attractive alternative to help keep repair costs down.
And if you need parts for other makes of equipment, we have you covered there as well. Thompson also stocks a wide variety of Promatch® parts. Promatch parts offer you high-quality replacement parts for your lift trucks, no matter which brands or models you own.
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- Promatch parts are:
- - Quality parts from original equipment suppliers and industry - leading manufacturers
- - Competitively priced
- - Backed by a six-month/unlimited hour warranty
- - Covered by the Cat Lift Trucks Parts Fast or Parts Free Guarantee
- - Supported by the service, expertise and workmanship only your Cat lift truck dealer can provide.
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- Our Parts Department also maintains consignment parts for our high volume customers. We will maintain the parts inventory on your site to reduce downtime and eliminate your need for capital investment and carrying charges on the parts you need to service your fleet. We set up the inventory just as if it were one of our branch stores and transfer parts accordingly, keeping fast moving parts on your shelf for greater availability.
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